Swiss Life wants to strengthen the performance culture within the company, and is concentrating in particular on:

• customer orientation and
• innovativeness

This measure will be based on an incentive system which focuses on strategy-related value drivers.

The competencies of employees will be systematically assessed and enhanced by means of training and development measures.

In this way, Swiss Life intends to improve its standing in the labour market and to enhance its ability to attract, develop and retain talented staff.

An annual survey is conducted every year to measure employee commitment. The commitment comprises:

• Job satisfaction and
• identification with the company.

Employee commitment has increased continually from 61 of 100 possible index points in 2004 to 77 index points in 2007. Swiss Life’s target is 80 out of 100 index points.