Swiss Life maintains high standards for its consulting, service and product range. Diligence and responsible action form the basis for successful business operations as well as for long-term, sustainable customer and business relationships.


Customer Centricity

At Swiss Life, customer orientation is of central importance for corporate success. Swiss Life continuously measures customer satisfaction at key contact points and is quick to make improvements when necessary. Swiss Life provides a detailed annual report on its progress in its Corporate Responsibility report. 


Products and Services

Swiss Life has over 160 years of experience in consulting and developing products and services in its life insurance and pensions business. Swiss Life wants to enable its customers to lead an assured and self-determined life.


Compliance at Swiss Life

The way Swiss Life is perceived by its customers and business partners depends to a large extent on the values and behaviour of its employees. Swiss Life defines the most important guidelines in this respect in its Code of Conduct, which is valid for the entire Group.


Responsible Investing

For Swiss Life, responsible investing means, for example, including environmental, social and governance criteria in its investment process. In this regard, Swiss Life is guided by the United Nations Principles of Responsible Investment (PRI).


Sustainable Procurement

Swiss Life places great value on adhering to environmental and social standards in its in-house operations. As part of its collaboration with external service providers and suppliers, Swiss Life requires that they also assume this responsibility towards their employees, society and the environment. 


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