Simple business model: “Specialist calls in another specialist”
Swiss Life and Mobiliar have based their new collaboration on a simple but very efficient model. A member of the Swiss Life or Mobiliar external sales force makes an initial assessment of the customer’s requirements and then forwards this information – with the client’s permission – to the relevant general agency of the other distribution partner. A member of the partner's sales team then gives the customer the necessary advice, support and service. Under this arrangement, neither insurance company actually sells the products of the other partner.
The Swiss Life Group is one of Europe's leading providers of pension and life insurance products. The Swiss Life Group offers individuals and companies comprehensive advice across a broad range of products via agents, brokers and banks in its domestic market, Switzerland, where it is market leader, and selected European markets. Multinational companies are serviced with tailor-made solutions by a network of partners in over 40 countries. With the Banca del Gottardo, the Swiss Life Group is also a provider of banking services. The bank, headquartered in Lugano, has an extended national and international network of offices and more than CHF 50 billion in customer assets under management.
Swiss Life Holding, registered in Zurich, dates back to the Swiss Life Insurance and Pension Company founded in 1857. Shares of Swiss Life Holding are listed on the SWX Swiss Exchange (SLHN). The Swiss Life Group employs a staff of around 10 000.
The Mobiliar Group
Every third household in Switzerland is insured by Swiss Mobiliar. Active in all lines of insurance, Swiss Mobiliar has an annual premium volume of over CHF 2.53 billion. More than 80 independent general agencies with their own claims service guarantee proximity to its 1.3 million customers. Swiss Mobiliar is domiciled in Berne; its life insurance headquarters are in Nyon. Swiss Mobiliar Group also includes Berne-based Protekta (legal protection insurance).
Swiss Mobiliar employs some 3 300 staff members and over 309 trainees in its home markets of Switzerland and the Principality of Liechtenstein. It is Switzerland's oldest private insurance company and has operated on a mutual basis since its founding in 1826.