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How we assume responsibility

Swiss Life attaches great importance to responsible corporate conduct – be this in its business activities, society, its role as an employer or towards the environment.

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Materiality matrix

The materiality matrix covers the key sustainability themes at Swiss Life and arranges them according to their weighting from an internal and external perspective.

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The central issues from the "Corporate responsibility" are displayed and organised along two axes: The upper right quadrant of the matrix contains the issues that have proven most important to both internal and external stakeholders. These are action points which are classified as being particularly important to business success and they feature prominently in the reporting.

The Corporate responsibility report covers all the subjects included in the matrix. The reporting on the key areas (GRI aspects) is based on the indicators outlined in the GRI-G4 guidelines.

GRI is the world's leading standard for comparable sustainability reporting based on key figures (www.globalreporting.org). Swiss Life applies the guidelines in conformity with the GRI-G4 "Core" option. In addition, industry-specific requirements for financial services providers (financial sector disclosures) have also been taken into account.

Determining the key areas

The contents of the materiality matrix were established in 2015 as part of a multi-level materiality process involving internal and external stakeholders. Based on qualitative and quantitative interviews with the Swiss Life Corporate Executive Board, a project group comprising specialists from Investor Relations, Asset Managers, Human Resources and Corporate Communication worked on selected key themes for Swiss Life, discussed them with selected stakeholders and refined them in structured interviews. Finally, the completed materiality matrix was approved and ratified by the Corporate Executive Board (G4–18). The matrix is reviewed annually and amended when necessary.
No material changes were made in 2017.

Overview of focus areas

Customer centricity
Customer centricity is a strategic thrust of Swiss Life. That’s why we regularly measure our customer’s satisfaction and incorporate the results into the way we develop our products and services.
Sustainable profitability
Sustainable economic performance is a fundamental requirement of Swiss Life’s corporate management. In its strategic orientation, Swiss Life is closely guided by the long-term guarantee of profitability and the guidance of capital efficiency.
Risk management and compliance
Business conduct in compliance with the law is a given for Swiss Life. Swiss Life accompanies its customers over many years. Responsible risk management is thus indispensable.
Investment strategy
Swiss Life’s investment strategy is designed on a sustainable and long-term basis and harmonised with insurance liabilities. The company’s investment policy is oriented towards long-term and stable returns. Swiss Life represents its clients’ interests as an asset manager. The company is aware of its responsibility as demonstrated by its actions in investment allocation and the exercise of its voting rights according to clearly defined criteria.
Products and services
Swiss Life has 160 years of experience in developing products and services in its life insurance and pensions business. The Swiss Life product strategy thus combines optimal customer value with profitability for the company. Its offering is subject to continuous review and refinement.
Sustainable procurement
Swiss Life ensures that its procurement is in full compliance with the law. When selecting suppliers and partners, Swiss Life bases its decisions on ethical and ecological principles and works with local suppliers whenever possible.
Human rights
Swiss Life prioritises high social standards in its own operations and expects similar standards from its business partners and suppliers.
Investment strategy
Swiss Life’s investment strategy is designed on a sustainable and long-term basis and harmonised with insurance liabilities. The company’s investment policy is oriented towards long-term and stable returns. Swiss Life represents its clients’ interests as an asset manager. The company is aware of its responsibility as demonstrated by its actions in investment allocation and the exercise of its voting rights according to clearly defined criteria.
Products and services
Swiss Life has 160 years of experience in developing products and services in its life insurance and pensions business. The Swiss Life product strategy thus combines optimal customer value with profitability for the company. Its offering is subject to continuous review and refinement.
Sustainable procurement
Swiss Life ensures that its procurement is in full compliance with the law. When selecting suppliers and partners, Swiss Life bases its decisions on ethical and ecological principles and works with local suppliers whenever possible.
Human rights
Swiss Life prioritises high social standards in its own operations and expects similar standards from its business partners and suppliers.
Political commitment
Swiss Life’s operational environment is heavily influenced by political and regulatory decisions. Swiss Life cultivates contact with representatives from the political and business communities as well as supervisory authorities and is committed inter alia to a major reduction in the excessive capital requirements placed on Swiss insurance companies. Swiss Life closely coordinates its political work and communication with trade and umbrella associations. Moreover, there are Swiss Life company executives who are members of various national business associations.
Economic responsibility
As a corporation, Swiss Life takes social and economic responsibility by supporting its customers in leading a longer self-determined life with confidence. As a long-term investor, Swiss Life contributes to the stability of the financial centre and, as a leading institutional property investor in Europe and owner of the biggest private property portfolio in Switzerland, Swiss Life is also a key principal on the Swiss construction scene. Swiss Life is also mindful of its social responsibility as an employer and creates training opportunities for young professionals.
Demographic change
The consequences of demographic change affect people in many ways. Swiss Life wants to offer its customers solutions that will allow them to lead a self-determined life in all phases of their lives. In addition, Swiss Life contributes to the public debate on longevity and securing retirement provisions and provides its employees with a working environment suitable for any stage of life, thus giving them the option to work for longer.
Employee commitment and development
The Swiss Life corporate culture is based on mutual respect and trustworthy cooperation. Regular feedback and professional development interviews and the recognition and appreciation of performance are important prerequisites for corporate success.
Equal treatment and non-discrimination
Equality of treatment and non-discrimination are part of Swiss Life’s corporate culture.
Diversity and equal opportunities
Diversity and equal opportunities are important to Swiss Life, abilities, skills and potential are promoted equally among employees of all ages.
Responsible employer
Swiss Life offers development prospects to employees of all generations, who also enjoy fair and attractive working conditions.
Responsible employer
Swiss Life offers development prospects to employees of all generations, who also enjoy fair and attractive working conditions.
Environmental and climate protection
Swiss Life places a high value on operational ecology and climate protection. In our in-house operations, as a real estate investor and as co-founder of the Swiss Climate Foundation, we are committed to using resources sparingly and reducing our CO2 emissions.
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