How we assume responsibility

Swiss Life attaches great importance to responsible corporate conduct – be this in its business activities, society, its role as an employer or towards the environment.

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Materiality matrix

The materiality matrix covers the key sustainability themes at Swiss Life and arranges them according to their weighting from an internal and external perspective.

The central issues from the "Corporate responsibility" are displayed and organised along two axes: The upper right quadrant of the matrix contains the issues that have proven most important to both internal and external stakeholders. These are action points which are classified as being particularly important to business success and they feature prominently in the reporting.

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The Corporate responsibility report covers all the subjects included in the matrix. The reporting on the key areas (GRI aspects) is based on the indicators outlined in the GRI-G4 guidelines.

GRI is the world's leading standard for comparable sustainability reporting based on key figures (www.globalreporting.org). Swiss Life applies the guidelines in conformity with the GRI-G4 "Core" option. In addition, industry-specific requirements for financial services providers (financial sector disclosures) have also been taken into account.

Determining the key areas

The contents of the matrix were established as part of a multi-level materiality process with internal and external stakeholders. Based on qualitative and quantitative interviews with the Swiss Life Executive Board, a project group comprising specialists from Investor Relations, Asset Managers, Human Resources and Corporate Communications worked on selected key themes for Swiss Life, discussed them with selected investors and media professionals and refined them in structured interviews.

Overview of focus areas

Political commitment
Swiss Life's operational environment is significantly affected by political and regulatory decisions. We are in direct contact with representatives of political committees and organisations as well as supervisory authorities.
Macroeconomic responsibility
Swiss Life wants to assume responsibility beyond the scope of its business operations. That is why we actively support many projects promoting self-determination and confidence. We also contribute our knowledge gained over almost 160 years of experience in the life and pensions business to the public debate on demographic development. By doing so, we want to help find solutions to allow people to live their longer lives in a self-determined way.
Regulatory and demographic future trends
Demographics are by some way the most important future trend for Swiss Life. As a life insurer, our role is to offer solutions to people, set out our position in the public debate on the subject and to share our knowledge.
Customer centricity
Swiss Life puts the customer first. We regularly gauge customer satisfaction. The results of our surveys help us to keep improving our products and services.
Sustainable profitability
Swiss Life puts the customer first. We regularly gauge customer satisfaction. The results of our surveys help us to keep improving our products and services.
Risk management and compliance
Swiss Life accompanies its customers over many years, sometimes even for a lifetime. Responsible risk management is thus indispensable. Business conduct in compliance with the law is a given for Swiss Life.
Investment strategy and active ownership
As a manager of insurance companies' and institutional investors' assets, Swiss Life represents clients' interests. We are aware of this responsibility and we act accordingly in our asset allocation and when exercising our voting rights. Swiss Life also undertakes to observe ethical principles, besides acting in accordance with the law, when taking investment decisions.Swiss Life verpflichtet sich ausserdem, bei Anlageentscheidungen, neben der Einhaltung der Gesetze, ethische Prinzipien zu beachten.
Products and services
Swiss Life has longstanding experience in developing customer-oriented products in its life insurance and pensions business. We support customer-oriented advice by providing clear and comprehensive documentation.
Sustainable procurement
Swiss Life ensures that its procurement is in full compliance with the law. When selecting suppliers and partners, Swiss Life bases its decisions on ethical and ecological principles and works with local suppliers wherever possible.
Investment strategy and active ownership
As a manager of insurance companies' and institutional investors' assets, Swiss Life represents clients' interests. We are aware of this responsibility and we act accordingly in our asset allocation and when exercising our voting rights. Swiss Life also undertakes to observe ethical principles, besides acting in accordance with the law, when taking investment decisions.Swiss Life verpflichtet sich ausserdem, bei Anlageentscheidungen, neben der Einhaltung der Gesetze, ethische Prinzipien zu beachten.
Products and services
Swiss Life has longstanding experience in developing customer-oriented products in its life insurance and pensions business. We support customer-oriented advice by providing clear and comprehensive documentation.
Sustainable procurement
Swiss Life ensures that its procurement is in full compliance with the law. When selecting suppliers and partners, Swiss Life bases its decisions on ethical and ecological principles and works with local suppliers wherever possible.
Employee development and commitment
Swiss Life attaches great importance to the ongoing development and motivation of its employees. Their know-how and competence form the basis of our corporate success. That is why we support our employees by providing further training, coaching and talent development and management programmes. This has brought results: According to the latest Employee Survey (2015) 94% of employees are prepared to go the extra mile for Swiss Life.
Equal opportunities and non-discrimination
Respectful interaction, equal treatment and freedom from discrimination are established practice at Swiss Life.
Diversity and equal opportunities
Equality of opportunity and respect for all employees are equally important at our company and form an important part of our corporate culture.
Responsible employer
Swiss Life is a responsible employer, which offers its employees attractive and fair working conditions.
Responsible employer
Swiss Life is a responsible employer, which offers its employees attractive and fair working conditions.
Environmental and climate protection
Swiss Life places a high value on operational ecology and climate protection. In our in-house operations, as a real estate investor and as cofounder of the Swiss Climate Foundation, we are committed to using resources sparingly and reducing our CO2 emissions.