- In the past five years, Irish Life has made significant investments in IT and staff training to help improve customer service and satisfaction.
- Irish Life measures customer satisfaction in a very robust and structured way. Over 1600 customers are surveyed every year, and from 2008, customer satisfaction will be measured quarterly.
- Irish Life has made significant improvements in the areas of call handling, complaints management and keeping promises to customers. This has also been independently recognised by a number of awards including:
-- 2007 IBA Service Award
-- 2006 ‘Customer Complaints Team of the Year’ from the Institute of Customer Service in Ireland
-- 2005 & 2007 KPMG Awards for Excellence in Financial Services
Irish Life is currently ahead of the targets set when it began measuring customer satisfaction, and is absolutely committed to continuing its relentless pursuit of focussing on “doing best what matters most to our customers”.
For more information please visit www.irishlife.ie